Complaints Policy

CONCERNS AND COMPLAINTS

Purposes

To provide clear procedures for resolving concerns or complaints.

 

Guidelines

Most concerns or complaints will be able to be resolved by following the process below:-

 

A   Concerns re Children

In the first instance:

The concern or complaint shall be discussed with the classroom teacher

If not resolved the following steps will be taken:

The concern or complaint shall be discussed with Assistant Principal or Deputy Principal

The concern or complaint shall be discussed with the Principal

The concern or complaint shall be put in writing to the Principal

If no progress, the concern or complaint be put in writing to the Board of Trustees

Any written concerns or complaints will be acknowledged in writing, under the direction of the principal

 

B   Concerns re Staff

In the first instance:

The concern or complaint will be discussed with the teacher

If not resolved the following steps will be taken:

The concern or complaint will be discussed with the AP/DP

The concern or complaint will be discussed with the Principal

The concern or complaint will be put in writing to the Principal

The Principal shall investigate, and the teacher or staff member shall be told of the concern or complaint and given a copy of the letter

The staff member shall be given the opportunity to reply

The principal shall report to the Board of Trustees

Any written concerns or complaints will be acknowledged in writing, under the direction of the principal

 

Concerns re Principal

In the first instance:

The concern or complaint to be discussed with the Principal/Board of Trustees Chairperson

If not resolved the following steps will be taken:

The concern or complaint shall be put in writing to the Principal/Board of Trustees Chairperson

The Principal shall be given the opportunity to reply

The Chairperson shall report to a full Board of Trustees meeting on the concern or complaint and investigation if any

The Board of Trustees shall report in writing to the concern  or complainant on action taken and subsequent outcomes

Employees and the Board of Trustees are also directed to the appropriate section of the Employment Contract covering the schools employees.

All communications under this policy will be treated as confidential to the parties concerned.

 

The final avenue for complaints is to the Office of Ombudsman if all else fails.