School Hours
Term Dates 2020 Term 4 Oct 18 - Dec 15
Term Dates 2021 Term 1 Feb 3- April 16 Term 2 May 3 - July 9 Term 3 July 26- Oct 1 Term 4 Oct 18 - Dec 12 (TBC) Address |
Complaints Policy
CONCERNS AND COMPLAINTS
Purposes
To provide clear procedures for resolving concerns or complaints.
Guidelines
Most concerns or complaints will be able to be resolved by following the process below:-
A Concerns re Children
In the first instance:
The concern or complaint shall be discussed with the classroom teacher
If not resolved the following steps will be taken:
The concern or complaint shall be discussed with Assistant Principal or Deputy Principal
The concern or complaint shall be discussed with the Principal
The concern or complaint shall be put in writing to the Principal
If no progress, the concern or complaint be put in writing to the Board of Trustees
Any written concerns or complaints will be acknowledged in writing, under the direction of the principal
B Concerns re Staff
In the first instance:
The concern or complaint will be discussed with the teacher
If not resolved the following steps will be taken:
The concern or complaint will be discussed with the AP/DP
The concern or complaint will be discussed with the Principal
The concern or complaint will be put in writing to the Principal
The Principal shall investigate, and the teacher or staff member shall be told of the concern or complaint and given a copy of the letter
The staff member shall be given the opportunity to reply
The principal shall report to the Board of Trustees
Any written concerns or complaints will be acknowledged in writing, under the direction of the principal
Concerns re Principal
In the first instance:
The concern or complaint to be discussed with the Principal/Board of Trustees Chairperson
If not resolved the following steps will be taken:
The concern or complaint shall be put in writing to the Principal/Board of Trustees Chairperson
The Principal shall be given the opportunity to reply
The Chairperson shall report to a full Board of Trustees meeting on the concern or complaint and investigation if any
The Board of Trustees shall report in writing to the concern or complainant on action taken and subsequent outcomes
Employees and the Board of Trustees are also directed to the appropriate section of the Employment Contract covering the schools employees.
All communications under this policy will be treated as confidential to the parties concerned.
The final avenue for complaints is to the Office of Ombudsman if all else fails.